If you have any problems on the day- Please find Emily or Helen!

HOW TO BID

• To bid on an item, you need to sign up to the EMMA platform.
• Click on the “Sign In to bid button” on the item of your choice.
• Click on the Sign-Up button on the page or Sign In if you’re already an account holder.
• Go through the steps to verify your information and create an account.
• You should receive an automated email and an SMS with easy access to this event once registered.
• (You can access your account details at any time in the YOUR ACCOUNT section on the event site)
• Once you have set your communication preferences, you will be taken back to the item and can place your bid.

You will need to Pre-Authorise your payment card to place a bid.- NO MONEY WILL BE TAKEN OFF YOUR CARD AT THIS POINT.

Once your card is stored, you’ll be taken back to your item page where you can place your bids.

WHAT HAPPENS IF I WIN?

Once the auction is closed, you will receive an automated email notifying you of your winning bid. As you should have already pre-authorised your card, your funds will be automatically collected. Should your card fail for any reason, you will be sent a new link to pay for your item.

Once the payment has been processed, The Truants Foundation will be in touch to arrange redeeming your prize.

HOW DO YOU USE MY DETAILS?

EMMA platform has its own T’s & C’s which The Truants Foundation abides with. You will only be added to our marketing database if you request to do so.

Email addresses will be used only for communication between The Truants Foundation and yourself regarding your bid

Your payment details are all kept securely by STRIPE. For more info on their T’s & C’s, please click here.

For more information, please email: helen.curl@phantom-music.com