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Frequently Asked Questions


LOGISTICS

What is the dress code for the event?

The dress code is smart casual and with a sense of occasion.

Please note that in cold weather some parts of the cathedral can get a little chilly so bear in mind when choosing your outfit.

How do I get to the Cathedral?

By public transport: Southwark Cathedral is a 5 minute walk from London Bridge Tube (Northern line, Jubilee line) and Overground station.


By car: Drop-off is at the Churchyard entrance at the top of Winchester Walk on Cathedral Street, opposite Bread Ahead’s bakery. The postcode is SE1 9DE.

Cathedral entrance: Guests are asked to enter through the Churchyard entrance at the top of Winchester Walk on Cathedral Street, opposite Bread Ahead’s bakery.

Where is a convenient spot for collection at the end of the evening?

For collections all cars should arrive at the Riverside exit point to the Cathedral outside the Millennium Courtyard (opposite Minerva Square), Montague Close SE1 9DA.  Montague Close leads on to Tooley Street.

ACCOUNT

How do I register?

You sign up when you first buy a ticket, place a bid or make a donation, or you can click on Sign Up. You will be asked to enter your email and mobile so that we can contact you with further event updates or if you win an auction item.

Can I edit my profile?

Yes, you can change any of your contact details at any point. Simply click on Your Account and you can then edit your details as well as see all your transactions / activity.

What happens to the personal information that I enter on the Event site?

You can find further details of our Privacy Policy on the event website

Privacy Policy - Emma (emma-live.com)

I want to make a donation/ bid for an auction lot but am not comfortable sharing my personal data on the site- is there a way to contribute without signing up?

We understand that some of our guests would prefer not to share their details and we are happy to provide alternative ways in which they can participate in our fundraising events.

For pledges and donations: donation envelopes will be available throughout the evening. These will require your name, email address and pledge value. After the event you will receive an email with details of how to transfer your donation directly to us.

For live auction bids: Our live auction is hosted by Sotheby's and will take place in the room. If you make a successful bid we will collect your name and email address and contact you after the event to arrange transfer of funds directly to us.

For silent auction bids: These are live on our site now and accessible to view without registering your details. If you would like to place a bid or arrange a maximum bid value for the lot you can do so by contacting us at anighttoremember@tessajowellfoundation.org.uk

AUCTION

How do I make a bid?

Click on Auction Items, select the item you want to bid on and click PLACE BID. This will take you into that particular item for you to see more information. Enter your desired bid amount and click PLACE BID. If you are not signed in then you will be asked to do so.

How do I know if I have been outbid?

Click on Your Account and then you will see which items you have bid on as well as the status of your bid. You will also be sent a text message and email should another guest outbid you.

What do I do if I want to retract a bid?

Please contact the organiser through the Contact Us page.

When does the auction close?

The auction closes at 11pm on Thursday 24th November 2022.

How do I know if I won an item?

When the auction closes, if you have won an item, you will be sent a text and email notification with a confirmation of your winning bid and a payment link. Please make your payment as soon as possible. All cards accepted except American Express.

If you haven't paid within seven days of the auction closing we reserve the right to offer the item to the next highest bidder - if you are unable to make payment within this time scale please let us know as soon as possible.

Some items have reserve prices and additional terms and conditions, at the request of the donor.

I’d like to follow up on my auction purchase- what’s the best way to do this?

You can email anighttoremember@tessajowellfoundation.org.uk for all auction enquiries.

Do the items have provenance?

All items have been donated to the Tessa Jowell Foundation in order to raise funds.

When will items be sent out?

Delivery of items will be arranged between Tessa Jowell Foundation and the winner, as will international delivery.


DONATIONS

How do I make a donation?

Click on Donate, select your desired option (if applicable), enter the amount you want to donate and click Next. You will need to be signed in to process your donation. You will be sent a confirmation email to confirm your donation and the transaction will also appear within Your Account too.

Who should I contact if I have further questions?

For questions about auction items or making a donation, please email anighttoremember@tessajowellfoundation.org.uk